Sheikh Mohammed bin Rashid Al Maktoum has approved the latest results of the UAE Government’s Global Star Rating System for Services. The assessment covered 179 service channels across 27 federal government entities, with the Traffic and Licensing Services Centre in Fujairah securing the highest possible seven-star rating. The results highlight improvements in public service delivery, digital access and customer experience across the country.
- Location: Across the UAE
- Organisation: UAE Government, Ministry of Interior and 27 federal entities
- Status: Sixth assessment cycle approved on 4 November 2026
- Who is affected: UAE residents, citizens and businesses using federal government services
- Key finding: 179 service channels assessed, with one receiving seven stars
- What’s next: Government entities will continue working towards improving service quality and customer experience
The UAE Government has approved new service ratings for 2026, with Sheikh Mohammed bin Rashid Al Maktoum announcing the results of the sixth Global Star Rating System for Services assessment on 4 November.
The latest UAE Government service ratings cover 179 channels across 27 federal entities. Fujairah’s Traffic and Licensing Services Centre secured seven stars, the highest classification under the system.
The results offer an update on how federal government departments are performing across physical service centres, websites, smart applications and call centres. They also reflect the UAE’s continued focus on making government services easier to access, faster and more convenient for the public.
Fujairah Traffic and Licensing Centre receives the UAE’s highest rating
The Traffic and Licensing Services Centre in Fujairah, operated by the Ministry of Interior, became the standout performer in the latest assessment.
It received a seven-star classification, the highest rating available under the UAE’s Global Star Rating System for Services. It is also the first service channel to achieve this recognition since the programme launched in 2011.
Sheikh Mohammed congratulated Lt. General Sheikh Saif bin Zayed Al Nahyan, Deputy Prime Minister and Minister of the Interior, and praised the Ministry of Interior team for its work in improving government service delivery.
Other government service channels also received strong ratings. These included the General Directorate of Identity and Foreigners Affairs in Fujairah and the ICP Customer Service Centre in Ras Al Khaimah, both of which received six stars.
The Ministry of Energy and Infrastructure’s call centre was among the channels awarded five stars.
UAE evaluates 179 service channels across 27 federal entities
The sixth assessment cycle examined a total of 179 service channels across 27 federal government entities.
According to the published results, these included:
- 107 physical government service centres
- 49 digital service channels
- 23 call centres
The assessment also provided a breakdown of the star ratings achieved by the participating channels.
| Star rating | Number of service channels |
|---|---|
| 7 stars | 1 |
| 6 stars | 8 |
| 5 stars | 67 |
| 4 stars | 70 |
| 3 stars | 33 |
The results show that 75 channels received four stars or more, while 33 were classified with three stars.
Physical service centres accounted for the largest share of the assessment, followed by digital channels and call centres.
This wide coverage allows the government to assess how people interact with federal services, whether they visit a centre in person, use an online platform or contact a department by phone.
Government service performance improves across all channels
The latest assessment also recorded improvements in service performance compared with the previous evaluation cycle.
Call centres achieved the biggest improvement, with performance increasing by 13%. Physical service centres recorded a 5% improvement, while digital service channels improved by 4%.
These figures highlight progress across different areas of public service delivery.
Call centres remain an important point of contact for people seeking information, assistance with applications and updates on government procedures. The improvement in this category reflects the importance of accessible customer support.
Meanwhile, better performance across physical and digital channels supports people who prefer visiting government offices as well as those who complete their transactions online.
The results also give government entities a clearer picture of where further improvements may be needed.
What is the UAE’s Global Star Rating System?
The Global Star Rating System for Services was introduced in 2011 under the directives of Sheikh Mohammed bin Rashid Al Maktoum.
The programme began with 19 government service centres and expanded in 2019 to cover a wider range of service channels, including websites, smart applications and call centres.
Under the framework, participating channels receive ratings on a scale of two to seven stars. Assessments consider several aspects of service delivery, including customer satisfaction, operational efficiency, digital accessibility and the overall experience.
Independent evaluations, mystery shoppers and direct customer feedback also form part of the assessment process.
The system encourages government departments to review their services regularly and identify ways to reduce unnecessary steps, improve response times and make procedures more convenient.
It also supports the UAE’s wider goal of delivering public services that match the quality and efficiency people expect from leading private-sector organisations.
The latest UAE Government service ratings matter because residents and businesses regularly depend on federal services for essential transactions.
These include traffic and licensing procedures, identity documents, immigration-related services and other government requirements.
Better service delivery can make these processes more convenient by reducing delays, improving digital access and making it easier to get assistance when needed.
The improvements recorded across call centres, physical centres and digital platforms also show that the assessment covers more than online services. It considers the different ways people interact with government departments.
For businesses, more efficient government procedures can help simplify administrative requirements and make routine transactions easier to manage.
The next step will be for federal entities to continue addressing service gaps and maintaining the standards expected under the rating framework.
FAQs
1. What are the new UAE Government service ratings for 2026?
The UAE Government has approved the sixth cycle results of its Global Star Rating System for Services. The assessment covered 179 service channels across 27 federal entities.
2. Which UAE government service centre received seven stars?
The Traffic and Licensing Services Centre in Fujairah received seven stars, the highest rating under the federal government’s service assessment framework.
3. Who approved the latest UAE Government service ratings?
Sheikh Mohammed bin Rashid Al Maktoum, UAE Vice President, Prime Minister and Ruler of Dubai, approved the results on 4 November 2026.
4. How many government service channels were assessed in 2026?
A total of 179 service channels were assessed, including 107 physical service centres, 49 digital channels and 23 call centres.
5. How does the UAE Global Star Rating System work?
The system rates government service channels on a scale of two to seven stars. It considers customer satisfaction, operational efficiency, digital accessibility and service quality through independent assessments, mystery shoppers and customer feedback.
UAE continues to raise government service standards
The latest assessment highlights the progress made by federal entities in improving public services, with Fujairah’s seven-star achievement standing out among the results.
With performance improvements recorded across physical, digital and telephone channels, the UAE Government continues to place customer experience at the centre of its service delivery approach.
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