How to File a Labor Complaint in the UAE: A Simple Guide

Nidhi Singh Parihar14 Aug 20242 Mins read

Working in the UAE offers many opportunities, but sometimes issues arise that need to be addressed. Whether it’s unpaid wages, unsafe working conditions, or other employment disputes, the Ministry of Human Resources and Emiratization (MOHRE) provides multiple avenues for filing a labor complaint. Here’s how you can do it.

Table of Contents

Ways to Report a Labor Complaint

MOHRE offers several methods to report a labor complaint, ensuring that every worker’s voice can be heard. Below are the different ways you can file a complaint:

1. MOHRE Website

Visit the MOHRE website and navigate to the ‘Services’ section. This online method is quick and accessible from anywhere.

2. MOHRE Smart App

Download the MOHRE Smart App from your smartphone’s app store. The app allows you to submit your complaint and track its status conveniently.

3. Call Center

Prefer speaking to someone? Contact the MOHRE call center at 600590000. Their support staff will guide you through the process.

4. Labour Claims and Advisory Center

For tailored advice on labor-related issues, call the toll-free number 80084. They provide expert guidance, especially for more complex cases.

Common Types of Labor Complaints

Labor disputes can arise in many forms. Here are the most common types of complaints workers in the UAE report:

Salary Disputes: Issues like unpaid wages, delayed salaries, or incorrect payment calculations.
Working Hours: Complaints related to excessive work hours, unpaid overtime, or violations of agreed work hours.
End-of-Service Benefits: Problems involving non-payment of gratuity, unpaid leave, or other contractually promised benefits.
Labor Camp Violations: Issues with accommodation, transportation, or living conditions provided by the employer.
Health and Safety Violations: Unsafe working environments or lack of adequate safety measures.
Harassment and Forced Labor: Any form of harassment or coercion, including forced labor, which is strictly prohibited.

Required Documents

Before filing a complaint, gather the necessary documents to support your case. Here’s what you might need:

Document	Purpose
Employment Contract	Proof of employment and agreed terms.
Passport Copy	Identity verification.
Visa Copy	Confirmation of legal working status in the UAE.
Salary Slips	Evidence of wage payments or discrepancies.
Medical Reports	(If applicable) To support health-related claims.
Other Relevant Documents	Any additional evidence that supports your complaint.

Important Tips to Remember

When preparing to file a labor complaint, keep these tips in mind:

Know the Time Limits: Ensure your complaint is filed within the required timeframe to avoid complications.
Gather Evidence: Collect as much supporting evidence as possible—emails, messages, witness statements, etc.
Professional Communication: Keep all interactions professional and clear to avoid misunderstandings.
Seek Legal Advice if Needed: For complex cases involving significant sums of money, consider consulting with a legal professional.

Facing unfair treatment at work? Don’t wait. Utilize the resources provided by MOHRE to report your issue and ensure your rights are protected. Whether through their website, app, or direct support, help is just a few steps away.
Visit the MOHRE Website Now