Dubai’s Roads and Transport Authority (RTA) has rolled out an exciting innovation—a sleek, cashless self-service kiosk designed to make accessing essential services faster and more convenient. With Dubai pushing towards a fully digital and cashless economy, these smart kiosks reflect the city’s goal of seamless, round-the-clock services, all without the hassle of paperwork or waiting in line.
Efficient, User-Friendly Kiosks for Everyday Tasks
The next-gen kiosks come packed with key RTA services such as vehicle registration renewals, driver’s license issuance, and even traffic fine payments. Unlike older kiosks that accept cash, the new machines operate entirely cash-free, enabling quicker transactions. With just a few taps, you can renew your vehicle registration or driver’s license and get a printed card in as little as 30 seconds.
Accessible, Round-the-Clock Service
These kiosks have been strategically installed across Dubai, including at popular locations like RTA’s happiness centers and major service provider centers. Customers can access them 24/7, making it incredibly convenient for those who are busy during regular working hours. The kiosks also offer several payment methods, including credit cards and NFC smartphone payments, giving users flexibility.
In addition to renewing registrations and licenses, users can print certificates such as insurance and vehicle clearance documents, enhancing the convenience of digital services. Even if you complete the renewal process online through the RTA app, you can visit one of these kiosks to print your card quickly.
Added Benefits for Customers: Tabby Payment Integration
A significant new feature is the introduction of Tabby, a “buy now, pay later” solution that allows users to pay for services like fines and renewals in four easy installments. This feature is a game-changer for those who want to spread out their payments, especially for large fines or renewals. Integrating this service adds an extra layer of financial flexibility for customers, enhancing their overall experience.
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Enhancing the Digital Landscape of Dubai
The unveiling of these new kiosks isn’t just about improving customer service; it’s a testament to Dubai’s vision of becoming a fully digital city. These kiosks align perfectly with the city’s Smart Dubai initiative, which aims to provide services digitally and cash-free. The kiosks also include an AI-powered avatar for added customer support, making the process even more intuitive.
RTA has been at the forefront of introducing digital innovations. Over recent years, the authority has seen an increase in digital transactions, especially through mobile apps, which account for millions of interactions annually. By complementing its app-based services with these next-gen kiosks, RTA provides both tech-savvy and traditional users a seamless way to access services.
Making Public Services Simpler and Faster
From paying fines to managing vehicle-related tasks, Dubai’s RTA is ensuring that residents and visitors have an easy way to handle important processes. These kiosks aim to save time and reduce the stress of manual paperwork, giving residents an efficient way to stay up to date on their obligations.
What’s Next for RTA?
RTA plans to expand the availability of these smart kiosks further across Dubai. As more services are integrated into the kiosks and digital platforms, RTA is setting the stage for a future where accessing government services is as simple as buying a snack from a vending machine. This reflects Dubai’s broader strategy to be a leader in smart city initiatives, driven by the desire to make government services hassle-free for all.
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