Dubai Police Now Delivers Recovered Lost Items to Your Doorstep

What happened?
Dubai Police has launched a doorstep delivery service for recovered lost-and-found items across the UAE.

Who is affected?
Residents and visitors who have lost belongings in Dubai and have had them recovered by Dubai Police.

Why does it matter?
The new service saves time by eliminating the need to visit a collection centre, making it easier to reclaim lost property.

At a Glance

• Location: Dubai, with delivery available across the UAE
• Organisation: Dubai Police
• Status: Newly launched
• Who is affected: Residents and visitors reclaiming recovered lost belongings
• Business impact: Supports Dubai’s smart government and customer service initiatives
• What’s next: Customers can call 901 to arrange doorstep delivery through an approved courier

Dubai Police has introduced a new doorstep delivery service for recovered lost items, making it easier for people to reclaim their belongings without travelling to a collection centre. Announced by Dubai Police through its official channels, the service allows residents and visitors to have recovered items delivered directly to their home or workplace anywhere in the UAE. Customers simply need to contact the Dubai Police Call Centre on 901 to arrange delivery. The initiative is part of Dubai’s ongoing efforts to enhance public services and improve customer convenience through smart solutions.

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How does Dubai Police’s new lost-and-found delivery service work?

The new service is designed to simplify the process of returning recovered belongings to their rightful owners.

Once Dubai Police confirms that an item has been recovered and ownership has been verified, customers can request delivery instead of collecting it in person. By calling 901, they can arrange for the item to be delivered through an approved courier service to a home or workplace anywhere across the UAE.

The service applies to items recovered by Dubai Police through its Lost and Found Department and forms part of the force’s growing portfolio of customer-focused digital services.

This means residents living outside Dubai also benefit, as recovered belongings can now be delivered across all seven emirates.

Why did Dubai Police introduce this new service?

Dubai Police says the initiative is aimed at making public services more convenient while reducing the need for customers to visit service centres.

The launch aligns with Dubai’s wider Smart City vision, which focuses on using technology and digital services to improve daily life. By offering doorstep delivery, authorities hope to provide a faster, simpler and more flexible experience for customers reclaiming lost property.

The service also supports Dubai Police’s strategy of enhancing customer happiness through proactive government services.

Dubai Police already returns thousands of lost belongings every year

The new delivery option builds on an already well-established lost-and-found system.

According to Dubai Police, the force returned 171,490 lost items to their owners during 2025, highlighting the effectiveness of its recovery process.

Authorities also processed more than 868,000 found items through the Lost and Found Department during the same period. Reports can be submitted through police stations, Smart Police Stations (SPS), shopping centres and other authorised locations.

Dubai Police uses advanced smart systems to match reports of lost belongings with recovered items, helping speed up the identification and return process.

The addition of doorstep delivery makes the final step of reclaiming property even more convenient.

What happens if you lose something in Dubai?

Anyone who loses personal belongings in Dubai should report the incident to Dubai Police as soon as possible.

Recovered items are stored while authorities verify ownership before returning them to the rightful owner. Dubai has also strengthened the legal framework governing lost and abandoned property through Law No. (17) of 2025, which outlines procedures for safeguarding, claiming and disposing of recovered belongings.

The legislation provides greater clarity for both authorities and the public, ensuring lost property is managed fairly and transparently.

How does this benefit residents and visitors?

The service is expected to save customers valuable time, particularly those living outside Dubai or those with busy schedules.

Instead of arranging transport to a police collection centre, eligible customers can now have recovered belongings delivered directly to their preferred address.

The initiative also supports Dubai’s reputation as a city that continues to modernise public services while prioritising convenience and customer satisfaction.

For tourists who remain in the UAE after losing an item, the service offers an easier way to retrieve their belongings without making an additional trip.

Why It Matters?

Dubai Police’s new doorstep delivery service offers practical benefits for anyone who loses personal belongings in the emirate.

Here’s why it matters:

• Residents save time by avoiding unnecessary trips to collection centres.
• People across all seven emirates can receive recovered belongings at their chosen address.
• Visitors benefit from a more convenient way to reclaim lost property while still in the UAE.
• Dubai Police strengthens smart public services through more customer-focused solutions.
• The initiative supports Dubai’s digital transformation goals by making government services more accessible.

FAQs

How do I arrange doorstep delivery for my recovered lost item?

Call the Dubai Police Call Centre on 901 after your recovered item has been verified to arrange delivery.

Is the delivery service available outside Dubai?

Yes. Dubai Police says recovered items can be delivered anywhere across the UAE.

Can anyone use the service?

The service is available to people whose lost belongings have been recovered by Dubai Police and whose ownership has been verified.

Do I still need to visit a police station?

No. Eligible customers can choose doorstep delivery instead of collecting the item in person.

Why has Dubai Police launched this service?

The initiative aims to improve customer convenience, reduce in-person visits and support Dubai’s ongoing smart government transformation.

Dubai Police’s new doorstep delivery service is another step towards making everyday government services faster and more convenient. By allowing recovered lost belongings to be delivered directly to homes and workplaces across the UAE, the initiative removes an extra layer of hassle for residents and visitors alike. Combined with Dubai Police’s advanced lost-and-found system and customer-focused approach, the service makes reclaiming valuable belongings easier than ever.

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