Abu Dhabi’s Zayed International Airport has once again proven its excellence in passenger service. It was recently awarded the title of “Best Airport at Arrivals Globally” at the 2024 Airport Service Quality (ASQ) Awards. This prestigious recognition from the Airports Council International (ACI) World reflects the airport’s commitment to delivering a smooth and stress-free experience for arriving passengers.
This win marks the third consecutive year that Zayed International Airport has claimed this title, reinforcing its position as one of the best airports globally. Here’s a closer look at why this airport continues to set the standard for excellence.
A Hat-Trick of Excellence
Winning the “Best Airport at Arrivals Globally” award for three years in a row highlights Zayed International Airport’s consistent focus on passenger satisfaction. The ASQ Awards are known for evaluating airports based on direct passenger feedback from over 400 airports across 110 countries. This ensures that the recognition reflects genuine traveler experiences rather than industry opinions.
The airport’s smooth immigration process, quick baggage handling, and efficient ground services have helped it maintain a competitive edge. The combination of seamless operations and warm hospitality ensures that arriving passengers feel welcomed from the moment they land.
Record-Breaking Passenger Traffic in 2024
In 2024, Zayed International Airport handled approximately 29.4 million passengers, marking a significant 28% increase in traffic compared to the previous year. The airport welcomed 13.7 million passengers in the first half of the year alone—a remarkable 33.8% surge over the same period in 2023.
This growth reflects Abu Dhabi’s emergence as a key aviation hub connecting the East and West. The airport’s ability to manage increased passenger volume while maintaining high service standards showcases its operational efficiency and passenger-first approach.
Expanding Global Reach and Network
Part of Zayed International Airport’s success lies in its strategic expansion. In 2024, the airport expanded its network to over 125 destinations, adding 29 new routes. This increase in connectivity has positioned Abu Dhabi as a central hub for international travel, making it easier for passengers to access key global markets.
The airport’s ability to handle more flights and destinations without compromising service quality reflects careful planning and investment in infrastructure. This has helped attract more airlines and improve the overall passenger experience.
World-Class Design and Architecture
Beyond its operational success, Zayed International Airport has also gained recognition for its architectural design. In December 2024, it was named the world’s most beautiful airport by the Prix Versailles. The terminal’s design combines modern elements with Islamic geometric patterns, reflecting Abu Dhabi’s cultural heritage and natural environment.
The architecture creates a calming and luxurious atmosphere, making it more than just a transit point—it becomes part of the travel experience. The blend of design, comfort, and functionality elevates the overall passenger experience.
Innovations That Improve Passenger Experience
Zayed International Airport has consistently invested in new technologies to enhance the passenger experience. In 2025, the airport plans to introduce nine biometric touchpoints to streamline security checks and reduce wait times. This technology will use facial recognition to make the boarding and arrival process faster and more secure.
The airport’s focus on innovation reflects its long-term vision of creating a stress-free and comfortable experience for travelers. Combining modern technology with attentive customer service has helped the airport stand out globally.
A Vision for the Future
The recognition at the 2024 ASQ Awards is more than just a trophy—it reflects Zayed International Airport’s broader vision of becoming a global leader in aviation. Its commitment to sustainability, efficiency, and passenger satisfaction aligns with Abu Dhabi’s strategy of enhancing its status as a global hub.
By consistently improving its facilities and expanding its network, the airport is setting a new benchmark for excellence in international travel. Passengers arriving at Zayed International Airport can expect a world-class experience defined by efficiency, comfort, and hospitality.
Key Details at a Glance
- Award: Best Airport at Arrivals Globally (2024 ASQ Awards)
- Location: Abu Dhabi, UAE
- Passenger Traffic (2024): 29.4 million (28% increase from 2023)
- Network Expansion: 125 destinations, 29 new routes in 2024
- Upcoming Innovations: 9 biometric touchpoints (2025)
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