Virgin Mobile UAE is taking steps to make up for the recent service outage that left many customers without network access. The company has announced that affected users will receive 5GB of free data. This move aims to ease the inconvenience caused by the disruption and reassure customers of Virgin Mobile’s commitment to quality service.
The Service Disruption Explained
What Happened?
On Monday morning, Virgin Mobile users across the UAE experienced a major outage. From around 8:22 AM to 11:50 AM, customers couldn’t make calls, send messages, or use mobile data. The Virgin Mobile app was also down, making it hard for users to get support or check their accounts.
Customer Reactions
Frustration spread quickly on social media as users struggled with the lack of service. Many complained about not being able to reach customer support, and the mobile app’s downtime added to the frustration. Despite the chaos, Virgin Mobile tried to keep customers updated through social media and SMS messages.
Virgin Mobile’s Response
Customer Care Struggles
During the outage, Virgin Mobile’s customer service team handled a staggering 13,000 chats. The high volume of queries slowed down response times, but the team did its best to assist as many customers as possible.
Regular Updates
Virgin Mobile kept its customers in the loop by posting updates on social media and sending SMS alerts. This helped to keep the customers informed about what was happening and what they could expect next.
What’s Being Done to Make It Right?
Free Data for Affected Users
Rob Beswick, the Managing Director of Virgin Mobile UAE, apologized for the disruption and announced that all affected customers will get 5GB of free data. This will be credited to their accounts by the end of Wednesday. Beswick emphasized that the team worked hard to fix the issue and keep everyone updated, hoping this free data will help make up for the inconvenience.
What’s Next for Virgin Mobile UAE?
Virgin Mobile UAE focuses on strengthening its network and support.
Virgin Mobile UAE’s offer of 5GB free data is a clear sign of their commitment to their customers. While the outage was frustrating, the steps they’re taking show that they’re dedicated to making things right.
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