The Ministry of Foreign Affairs has introduced the Emirati Traveller Services Card, a smart solution designed to make travel safer and easier for UAE citizens heading overseas. Available during peak travel seasons at Dubai International Airport and Zayed International Airport in Abu Dhabi, the card connects travellers to vital services with just a QR code scan.
Round-the-clock support for UAE citizens overseas
With global travel on the rise, ensuring that Emiratis have access to quick, reliable assistance abroad has become a key priority. The Emirati Traveller Services Card serves as a single access point to a range of travel-related services, operating through an integrated system between the ministry and UAE embassies worldwide.
One of its primary features is Twajudi, which allows travellers to register their trip details before departure. This ensures the ministry can reach and assist them swiftly if needed.
Emergency document services in 30 minutes
Losing or damaging a passport can be stressful, especially when overseas. The card offers a dedicated service to issue emergency return documents in just half an hour. This applies to cases of lost, expired, or damaged passports, as well as for newborns needing travel documents to return to the UAE.
Real-time travel advisories tailored to the destination
By scanning the card’s QR code, travellers can access live travel information for their specific destination. This includes essential safety updates, local guidelines, and other relevant advisories, helping Emiratis stay informed while abroad.
Direct emergency contact line
For urgent situations, the card provides access to a dedicated emergency hotline—00971-80024—operating 24 hours a day. Calls are handled by trained staff ready to coordinate with local authorities and UAE missions abroad.
How to get the card
During holiday seasons, the card will be available at both Dubai and Abu Dhabi airports. Travellers can pick one up before departure and activate it instantly by scanning the attached QR code.
The UAE’s travel safety network is becoming better
This initiative reflects the UAE’s broader strategy of ensuring citizens have continuous access to assistance and information wherever they are in the world. By combining technology with rapid response mechanisms, the Emirati Traveller Services Card not only makes travel more convenient but also enhances overall safety for Emiratis abroad.
The integration between the ministry’s operational teams and UAE embassies ensures that help is never far away—Whether replacing a passport, finding safe routes, or handling emergencies, this added security gives citizens confidence when travelling for work, study, or leisure.
Digital companion for modern travellers
Designed to work on any smart device, the card’s QR-based platform allows instant access to its features without the need for downloads or complicated registrations. Whether you are at an airport, in a hotel, or on the move, all essential travel services remain within easy reach.
With the card now available at two of the UAE’s busiest airports, travellers can start their journeys with the reassurance that a direct connection to home is always in their pocket.
For Emiratis, the Traveller Services Card is more than a convenience—it’s a safeguard. With rapid emergency response, real-time guidance, and global embassy support, it represents the UAE’s commitment to protecting its citizens abroad while keeping them connected to national services.
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