Parents across Dubai have been seeking clarity on school fees as some institutions continue with remote learning. The Knowledge and Human Development Authority (KHDA) has now made its position clear. There will be no reduction or refund of tuition fees if schools continue to deliver lessons, even through distance learning.
This latest KHDA update on Dubai school fees comes as most private schools have resumed in-person classes, while a few continue operating remotely. The policy aims to balance continuity in education with clear financial guidelines for both parents and schools.
KHDA explains why schools can charge full tuition online
KHDA’s policy is straightforward. If a school is providing education—whether in classrooms or online—tuition fees remain payable in full.
This applies even during situations like government-mandated closures. As long as the school continues teaching through approved digital platforms, it is considered a valid delivery of service.
Importantly, the policy also states that:
- Parents cannot withhold fees if they choose not to participate in online learning.
- Distance education is treated as an official alternative, not a reduced service.
In simple terms, if learning continues, so do the fees.
For many families, this may feel strict, especially when comparing in-person and remote experiences. However, KHDA’s stance reflects the operational costs schools continue to bear, including staff salaries, digital infrastructure, and academic delivery.
Facing issues with online classes? Follow these steps
While fee reductions are not allowed, parents are not left without options.
If there are concerns about the quality of teaching, communication, or delivery during remote learning, KHDA advises parents to:
- Raise the issue directly with the school
- Follow the official complaints process
During this time, fees must still be paid while the issue is being reviewed.
This ensures that disputes are handled formally rather than through fee withholding, which could create complications for both parties.
Refund rules explained: What parents need to know
There is one key exception in the KHDA policy—when a school fails to deliver any educational service.
In such cases, parents are entitled to compensation. This could apply if:
- Classes are completely suspended
- No alternative learning method is provided
If that happens, refunds or adjustments must be agreed in writing between the school and parents.
KHDA outlines three clear ways this can be handled:
- Credit note:
The school issues a credit that can be used for future fees. If the student does not return, the amount must be refunded. - Transfer of credit:
The amount can be used for a sibling studying at the same school. - Full refund:
Parents receive a direct refund for the period when no service was provided.
This structured approach ensures transparency and avoids confusion during unexpected disruptions.
What happens if schools reduce or stop services?
If a school reduces or suspends services due to reasons within its control, different rules apply.
Schools must:
- Inform parents in writing
- Clearly explain the reason and expected timeline
If learning continues in any form, including online, fees still apply. However, if services stop entirely, schools must compensate parents.
Compensation options may include:
- Fee credits
- Extra lessons once classes resume
- Partial refunds based on unused days
Everything must be mutually agreed upon and documented.
Breaking it down for parents in simple terms
For families in Dubai, the key takeaway is simple—distance learning does not mean discounted education.
KHDA’s policy is designed to maintain consistency across private schools while ensuring accountability where services are not delivered.
Parents should stay informed, communicate concerns early, and understand their rights—especially in situations where learning is interrupted.
The latest KHDA update removes any ambiguity around Dubai school fees during remote learning. As long as schools continue to provide education, fees remain unchanged. However, safeguards are in place if services are disrupted.
For parents, staying proactive and informed is key to navigating these policies smoothly.
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