Dubai Airports has announced a long-term plan to make DXB and DWC the most accessible and inclusive airports globally by 2035. This 10-year strategy is focused on creating a seamless travel experience for every passenger, especially those with visible or hidden disabilities.
The initiative is designed to enhance facilities, services, and the overall journey of travellers of determination. The aim is to position both airports as global leaders in inclusive travel while aligning with Dubai’s vision of accessibility across public services and infrastructure.
Dubai Airports unveils the next phase of its 10-year accessibility strategy, aiming to make DXB and DWC the world’s most inclusive airports by 2035. The plan enhances the guest experience, aligns with global best practices, supports People of Determination, and advances Dubai’s… pic.twitter.com/e8GWaKVFqw
— Dubai Media Office (@DXBMediaOffice) October 6, 2025
Enhancing Travel for People of Determination
Dubai Airports already offers a variety of services that support passengers with different needs. Some of these include:
- Online Travel Planner: A visual guide that helps passengers prepare for their journey and plan their route through the airport.
- Hidden Disabilities Sunflower Lanyard: Discreet identification allowing priority assistance for passengers with hidden disabilities.
- Autism-Friendly Routes: Special paths through terminals to reduce sensory overload and make travel easier.
- Complimentary Parking and Wheelchair Assistance: Free parking and mobility support for those needing additional help.
- Hearing Loops: Installed in customer service areas to support travellers using hearing aids.
- Dedicated Taxis and Drop-Off Zones: Ensuring convenient travel for passengers requiring additional support.
These services aim to provide comfort, independence, and dignity for all passengers while maintaining efficient airport operations.
‘DXB for All’ Storytelling Campaign
Dubai Airports has launched a public awareness initiative called ‘DXB for All’. The campaign shares real-life stories of travellers of determination navigating busy airports.
The stories include experiences such as a child with sensory sensitivities walking through terminals and a deaf passenger relying on sign language assistance from staff. The campaign highlights the importance of empathy and awareness, showcasing how small changes can make travel inclusive for everyone.
Infrastructure Upgrades for Accessibility
Dubai Airports is investing in infrastructure enhancements to make terminals more navigable for all passengers. Key developments include:
- Improved Signage and Wayfinding: Clear, visible signs with universal symbols to guide passengers efficiently.
- Accessible Restrooms and Seating Areas: Fully equipped facilities to accommodate people of determination.
- Sensory-Friendly Zones: Quiet spaces for passengers needing calm environments.
- Barrier-Free Paths: Smooth, unobstructed walkways and ramps throughout terminals.
These upgrades are being rolled out in phases across DXB and DWC, ensuring minimal disruption to travellers while steadily improving accessibility.
Staff Training and Cultural Awareness
Creating an inclusive airport experience goes beyond physical infrastructure. Dubai Airports is training employees to provide sensitive, informed support to all passengers.
Staff programs focus on:
- Sign language proficiency
- Assisting passengers with hidden disabilities
- Communicating effectively with children or elderly travellers with special needs
- Offering empathetic, proactive support during peak travel times
This approach ensures that accessibility is not just a service, but a culture embedded in the airport’s daily operations.
Alignment with the UAE’s Accessibility Goals
The accessibility initiatives at Dubai Airports align with the UAE’s broader goal of creating an inclusive society. The projects complement national strategies such as the National Policy for Empowering People of Determination and Dubai’s 2040 Urban Master Plan.
By adopting global best practices, Dubai Airports contributes to the UAE’s vision of being a world leader in accessibility and inclusion, while setting a model for other airports in the region and beyond.
Future Outlook
With these initiatives, DXB and DWC are expected to become benchmarks for inclusive aviation worldwide. By combining advanced technology, thoughtful design, and trained staff, Dubai Airports is preparing to serve millions of travellers with a seamless, supportive experience.
Passengers can anticipate a travel environment that is more navigable, empathetic, and accommodating for all, regardless of physical or sensory needs.
Dubai Airports’ 2035 accessibility plan demonstrates the UAE’s commitment to inclusive travel. By improving infrastructure, services, and staff awareness, DXB and DWC are on track to become the world’s most accessible airports.
These developments mark a significant step toward a barrier-free travel experience, where every passenger can navigate terminals with ease, confidence, and dignity.
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