Running out of pet food or cat litter no longer means a late-night dash or a long wait for online orders. The Petshop, the UAE’s largest pet care retailer, has introduced a 60-minute pet delivery service across Dubai and Abu Dhabi—a first for the region’s pet retail sector.
This rapid delivery gives pet owners peace of mind, with essentials arriving in under an hour.
A First in the UAE’s Pet Retail Market
With this rollout, The Petshop becomes the only brand in the UAE offering a one-hour delivery service for pet products. It’s a strategic move aimed at elevating customer convenience by blending smart logistics with deep understanding of pet owner needs.
Whether it’s an unexpected shortage of dog treats or a cat refusing her regular brand of litter, pet parents now have a reliable and fast solution. The express service caters to orders placed between 9am and 9pm, with transparent delivery charges and broad coverage areas within both emirates.
Backed by Smart Investments and Tech
Since its acquisition by Aliph Capital in 2022, The Petshop has undergone a major transformation, investing heavily in logistics, omnichannel services, and digital infrastructure. These upgrades have enabled seamless last-mile delivery and improved operational efficiency.
Today, the brand operates nine physical outlets across the UAE, including a massive 22,000 sq ft flagship store in Dubai Investment Park. With a robust online platform and optimised warehouse networks, The Petshop is uniquely positioned to offer services like same-day and now 60-minute delivery with confidence and consistency.
Beyond Products: A Full Pet Ecosystem
The Petshop is not just a retailer. It has evolved into a full-service pet care ecosystem. Through its group brands, it offers leading daycare at Petsville and expert vet care via Lucky Vet.
From playtime to check-ups, the group offers integrated care under one trusted name. This customer-first approach makes 60-minute delivery feel like a natural part of their promise—not a gimmick.
How the 60-Minute Pet Delivery Works
Placing an express order is simple:
- Visit The Petshop’s official website or app
- Browse through a wide range of products
- Select the express delivery option at checkout
- Orders above a minimum cart value enjoy reduced delivery fees
With fast dispatch from local fulfilment hubs, most orders within Dubai and Abu Dhabi’s urban zones are fulfilled in under 60 minutes. Standard delivery options remain available for all other areas.
A Timely Upgrade for Busy Pet Owners
The UAE’s urban lifestyle demands convenience. For many households, pets are cherished family members whose needs are prioritised. This service saves time, reduces stress, and adds a level of reliability that modern pet owners will appreciate—especially in emergencies or last-minute situations.
More importantly, it sets a new benchmark in what consumers can expect from their local pet store. This launch also signals the direction of retail innovation in the UAE: fast, frictionless, and thoughtfully executed.
The Petshop’s one-hour delivery meets everyday needs of Dubai and Abu Dhabi pet parents. From smart investments in digital infrastructure to hands-on customer care, the brand has taken pet retail to the next level. One thing’s certain—running out of treats is no longer a problem.
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